How do I ask a query, join a team coaching programme, or report a bug?

There is a lot of support, especially around quirks and clarifications, in the web application itself. Each feature in the coach portal is contained in a drop-down. Support is available in each drop-down either in the fine-print at the bottom or the instructions at the top. Occassionally, support may be found adjacent to specific drop-downs. Our user guide also has step-by-step instructions in the tutorials on how to use each feature correctly and how to complete common tasks. The frequently asked questions (FAQs) have many detailed instructions on how to handle quirks and how to conquer common user issues.

For queries about participating in a Team 360, please email the team coach organising the Team 360. Their name and email address can be found in the invitation and reminder emails.

If our on-screen instructions, fine-print, tutorials, and FAQs do not solve your issue, our three-layered support service could help. This service is offered free of charge to all team coaches who have graduated from one of our programmes, because you are accredited to use our web application. For support for team coaches, please email info@performance-edge.co.uk.

To help us help you, please provide screenshots, copies of relevant documents, copies of relevant spreadsheet files, relevant email communications, copies of the participant table, and descriptions of what you want to do, what you have tried, and what device and browser you are trying to complete it on. Generally, we believe it is best to perform almost all actions on a mobile phone in Google Chrome. However, you must use a desktop or laptop (preferably with Google Chrome) to download a Team 360 Report PDF. Context is important to figure out what went wrong and how we can best assist you. Please provide as much detail as possible.

Moreover, typing information manually takes extra time for you and may accidentally exclude critical information. Screenshots and direct copy-and-pasted information is best. Do not worry- data that could disrupt the integrity of your Team 360 will not be revealed by copying and pasting participant tables.